Returns & Shipping Policy


If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product.


To be eligible for a return/exchange, please make sure that:

  • The product was purchased from boxcomponents.com within the last 30 days.
  • The product must be in new and unused condition (damaged installed items will not be accepted).
  • The product is in its original packaging.
  • You obtained a Return Merchandise Authorization (RMA) by contacting us.
  • You are responsible for shipping charges.

Products that do not meet these criteria will not be eligible for return.


To obtain a Return Merchandise Authorization (RMA), contact us:

  • By phone number: (714) 449-9197 Monday-Friday 9:00am-5:00pm PST
  • By emailing us: orders@boxcomponents.com
  • Please quote your invoice or sales order number when contacting us.


Once you have received an RMA number, return the product with its original packaging, quoting the RMA number provided, and address your shipment as follows to:


ATTN: RMA# (RMA number provided by Box)

Returns Department

1580 N. Orangethorpe Way

Anaheim, CA 92801


Note: Please return your item within 30 days of receiving an RMA, items received after 30 days will not be accepted and will be returned to you. Returns and exchanges must be in new, unused condition and include the original product packaging and be resellable (damaged product packaging will be subject to a 20% restocking fee). Do not use the product's packaging as the shipping box. If you wish to make an exchange as you have purchased the wrong size, color or item, please follow the steps above to receive an RMA number. Shipping charges will apply for the shipment of the replacement item. Sale are closeout items are final sale and are not eligible for a refund/exchange.


Shipping Charges:

Shipping charges incurred in connection with the return/exchange of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Box Components. We suggest that you insure the returned package/s through the carrier. We cannot process refunds on damaged items; damaged items will be returned to you.


Refunds:

Refunds are applied back to the credit card used for the original purchase. You will receive an email confirmation when your refund has been processed. Do not return any items COD, these will not be accepted.


Damaged Items:

If you have received a damaged product in your order, please notify us immediately for assistance.


Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: (714) 449-9197
  • By emailing us: orders@boxcomponents.com


Shipping Address:

1. Please make sure your shipping address is correct before you place an order. Customer will bear all costs due to incorrect addresses.

2. We do not ship to Africa areas except Egypt and South Africa.

3. We do not accept PO Box address, BFPO address (UK) or APO/FPO address.


Unsuccessful Delivery:


Cancellation

Please inform us as soon as possible if you want to cancel your order. If the order is already shipped, please sign the parcel and refer to our return policy. We won't take any responsibility if customers refuse to sign the parcel.


Unsuccessful delivery

Notes concerning packages being returned to us (due to unsuccessful delivery caused by the following reasons):

① Incorrect address.

② Shipping company couldn't get in touch with the recipient, or the recipient was not at the delivery address.

③ Awaiting collection as requested by recipient, but the recipient didn't show up.

④ The customs (or we) contacted the recipient, the recipient refused to sign the parcel directly without contacting us first.


Customer is responsible for the shipping fee (10% of the parcel's value, $40 the maximum) if they prefer a refund, or they need to pay $15 extra if they prefer a redelivery.


Express Shipping:

Express Shipping options are available to you for an extra $15.95. We will refund the $15.95 express shipping fee if express shipping is not available to your country. Due to uncontrollable factors (taxes, traffic), we do not arrange express shipping to some countries (e.g. Croatia, Brazil) under normal cases. $15.95 express shipping fee is not available for refund if customer requests a return or exchange. For express shipping, orders will be processed in 1-5 days and 3-7 working days for the delivery under average circumstances. Please contact us when the whole delivery time reaches 20 days (your parcel might be lost), we will issue a full refund to your payment account for your lost parcel. For standard shipping, orders will be processed in 1-5 days and 7-15 working days for the delivery under average circumstances. Please contact us when the whole delivery time reaches 45 days, we will issue a full refund to your payment account for your lost parcel.


Free Domestic Shipping:

We offer FREE FedEx Home Delivery Shipping within the USA over $99. This offer is valid to consumers only.









Customs:

1. All countries may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country.


Don't hesitate to visit our Live Chat on the website or email us at orders@boxcomponents.com if you have any questions.