BOX COMPONENTS WARRANTY POLICY
If you have a warranty issue, please review our warranty policy to see if your item qualifies before contacting us. Select 'Show All' from the below Section menu to view the complete warranty policy. BOX Components Limited Lifetime Warranty against breakage
, our new policy against breakage* in addition to our standard 12 month BOX warranty against manufacturing defects or workmanship. The Limited Lifetime Warranty against breakage applies to all products purchased by the end consumer on or after 28 August 2017, and is in addition to our standard 12 month BOX warranty (purchases made up to and including 27 August 2017 are covered by our standard 12 month BOX warranty only). *Extent of Limited Lifetime Warranty against breakage conditions:Applies to non-wearing parts only where the main part of the product has physically broken or snapped into two or more pieces (Does not cover hardware or ancillary parts).
*Limitations of Limited Lifetime Warranty against breakage:
Lifetime Warranty against breakage applies to the original owner only and is not transferable. You must retain your original proof of purchase or register your product to qualify for the Lifetime Warranty against breakage.Lifetime Warranty against breakage does not apply to products that are bent.Lifetime Warranty against breakage does not apply to products that have been intentionally or maliciously broken in an attempt to qualify for warranty coverage.Limited Lifetime Warranty against breakage does not apply to products that break during installation or as a result of improper installation or incompatibility.Limited Lifetime Warranty against breakage does not apply to products that have been modified from the original design, with exception of products that have been cut to size such as fork steerer tubes or handlebars.Limited Lifetime Warranty against breakage does not apply to normal wear and tear.Extent of Limited 12-Month Warranty
Except as otherwise set forth herein, Box Components warrants its products for the following: Aftermarket products to be free from defects in materials or workmanship for a period of one year (12 months) following the original purchase from an authorized dealer (does not include 3rd party sales such as eBay, craigslist, PinkBike, Alibaba, Ali Express, etc., or any second-hand purchase, giveaway etc). Box Components are only available through our network of authorized distributors and their qualifying dealers. Beware of counterfeit and design copied parts from non-authorized dealers or 3rd party sales. Purchase from an authorized distributor/dealer to ensure that you are receiving a genuine Box Components product.Soft goods (clothing, hats, etc.) are covered for a period of 30 days from date of purchase.This warranty applies to the original owner only and is not transferable. You must retain your original proof of purchaseClaims under this warranty must be made through the retailer where the bicycle or the Box Component was purchased. Original proof of purchase is required to confirm date of purchase and that it was from an authorized dealer.The cost of return shipping to the dealer or Box Components is not covered, and is the responsbility of the sender. Box Components will cover shipping costs of the replacement item to you or the dealer.Any labor charges incurred for repairs are not covered.
Except as described herein, Box Components makes no other warranties, guaranties, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed. Limitations of 12 Month WarrantyThis warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, natural fading of colors/materials over time and/or exposure, failure to perform regular maintenance and service according to Box Components recommendations, and/or riding or installation in conditions or applications other than recommended.
Wear and tear parts are identified as including but not limited to: Stripped threads/bolts (aluminum, titanium, magnesium or steel) Dust seals Bushings Rubber moving parts Foam rings seals Brake sleeves Brake pads Chains Sprockets Cassettes Shifter and brake cables (inner and outer) Handlebar grips Shifter grips Jockey wheels Disc brake rotors Wheel braking surfaces Bearings Bearing races Pawls Transmission gears Spokes Free hubs Corrosion Tools Velcro fasteners Tires Painted finishes DecalsThis warranty does not apply to items that have been intentionally or maliciously broken in an attempt to qualify for warranty coverage.This warranty does not apply to products that have been incorrectly installed and/or adjusted/maintained.A discounted loyalty replacement can be offered in cases where the warranty does not apply (see Loyalty Replacement section).Items that have been warrantied previously will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time, and will be treated on a case by case basis.This warranty does not apply when the product has been modified from its original design (with the exception of following BOX Components instructions for cutting handlebars, steerer tubes to size), including, but not limited to any attempt to open or repair a product. Modifications from the products original condition include painting, polishing, drilling, lightening, chroming or re-anodizing.This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.This warranty does not apply to carbon fiber handlebars installed without carbon paste and/or tightened to in excess of the recommended torque setting and /or installed with non-carbon safe stem/brake levers/grips.This warranty does not apply to 'aftermarket' carbon fiber forks that are installed with an internal star nut and without a stem lock.NOTE: An exception applies to this rule for original equipment (OE) forks.
1. Rider safety is priority number one: Box Components recommends the use of stem locks by consumers instead of star nuts on aftermarket Box carbon forks. 2. Models affected: Aftermarket carbon forks only. (Does not affect OE carbon forks installed at the factory to complete bicycles by the bicycle manufacturer) 3. Effective date: November 16th, 2015 4. Context: Incorrect consumer installation of star nuts affects the fork integrity. Example, pounding a star nut into the steerer tube can cause the bond between the metal steerer tube and carbon fork to break, or in extreme cases force the steerer tube through the fork crown. OE installed star nuts for forks on bicycle manufacturer’s complete bikes are professionally installed at the factory where no extreme forces are applied to the fork. This warranty does not cover carbon fiber products that are damaged through crashing, impacts or from owner neglect or lack of proper care and maintenance. This warranty does not apply to counterfeit or grey market products.Notwithstanding anything else set forth herein:This warranty shall not cover damages caused by the use or failure of parts of different manufacturers.This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorized by Box Components for use with Box Components.This warranty shall not cover damages resulting from commercial (rental) use.Products are used at the owner’s own risk. Box Components products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by experienced bicycle riders.These products are to be installed or assembled by an experienced bicycle mechanic and used only in the manner intended by the bicycle manufacturer. Be sure to follow any enclosed instructions when installing BOX Components products.Do not use a Box Components product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product.WARRANTY PROCESS - How to file a warranty claim
Distributors & Dealers:
Please click here for more information.
Consumers & End Users: For US residents, please contact the dealer where you purchased the item from, or Box Components by phone or email about your warranty issue before returning it. Completion of a claim form, images/pictures of the product and original proof of purchase are required before an RA number is issued. Upon receipt of this information, a decision can be made if the product is required back for inspection. Failure to provide the required information will delay the processing of the claim.For non-US residents, please contact the Box Components distributor in the country which you purchased the Box Components product. International distributors can be found on our website (distributor list) and also in our catalogs. Contact us if you do not know the distributor for your country.When returning a product, it must be returned as it was originally purchased, with no parts removed or retained.Once the warranty return has been confirmed with Box Components' warranty department, you must send the product back to Box Components quoting the RA number issued to you.After Box Components examines the product and determines it is defective or faulty, your product will be replaced free of charge. Warrantied products are subject to repair, availability or alternative products deemed more suitable by Box Components. Exact color and model is not guaranteed.LOCAL LAW
This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state (USA), from province to province (Canada), and from country to country elsewhere in the world.
To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For example, some states in the United States of America, as well as some governments outside of the United States (including provinces in Canada) may:
Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom). Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
For Australian customers: To make a warranty claim please contact the retailer from whom you purchased this Box Components product. For valid claims Box Components will, at its option, either repair or replace your Box Components product. Any expenses incurred in making the warranty claim are your responsibility. The benefits given by this warranty are additional to other rights and remedies that you may have under laws relating to our products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Limitations of Liability
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall Box Components or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages.
Loyalty Replacement Policy
Our Loyalty Replacement Policy covers you for those unexpected moments that are not covered for manufacturer’s defects or workmanship. If you have a BOX Components product that is damaged as a result of a crash, race incidents, impact, non-compliance with manufacturer’s specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design, we can offer a replacement part at a discounted replacement price to the original owner. Applies to the original owner only and is not transferable. You must retain your original proof of purchase. Does not apply to items that have been intentionally or maliciously damaged in an attempt to qualify for the loyalty replacement. Items that have been previously replaced under the crash replacement policy may not be covered a second time for the same replacement reason, and will be treated on a case by case basis. Safety First
Always wear a helmet and wear the appropriate safety wear for the conditions that you ride in.
Prior to riding, always give your bicycle a safety inspection, check for loose, damaged or missing components and fasteners, check for strange noises, flat tires etc.